Privacy Policy

We are committed to deliver the highest quality, safe and reliable products that meet our customer’s requirements. We are focusing on modern furniture industry to produce superior, new and different types products. We ensure that Luzzatti identifies with different and innovative concepts.

We provide customers with an opportunity to order their furniture needs according to their interest in design, material finishes, colour patterns and more at competitive prices. We keep our research to determine the changing demands on time based on customer satisfaction. We are here to provide you
Unique designs along with maximum durability.

Our main objective is to perform production with zero error. Customer satisfaction and product quality assurance is our priority.

SHIPPING POLICY

  • Shipping: Luzzatti Products will deliver within India covering major cities
  • Shipping Charges: If a particular item selected is free shipping, you will be notified at checkout in website. Internal towns & villages will be calculated separately and displayed at the checkout process prior to payment and order completion. Please review these before you confirm your order, as it is your responsibility to be aware of the prices charged on your purchase.
  • Delivery: Orders will be delivered at the registered shipping Location and the delivery time can be anywhere between 45-55 working days (Product dispatch time may increase or decrease depends on the quantities, finishes & models).
  • Installation: Once your order has been arrived in India,the buyer will be contacted shortly to organize an appropriate time for delivery to take place. Luzzatti assigned installation partners are responsible for assembling your purchased products if any (excluding the installation of carpet, rugs, Planter pots, chandeliers, wall decor/art, mirrors, or other objects that require surface fixture). To ensure your purchased products arrive at the desired space in your home or office, please take clearance measurements of elevators, doors, and stairways prior to complete the purchase. Where building elevators (for apartments) or staircases (for villas), do not accommodate the product, customers are responsible to organize manual transportation to the particular location /area at their own risk. in such an instance, Luzzatti assigned delivery crew will deliver the products only to the ground floor.

Events beyond Our Control

Luzzatti shall have no liability on purchase for any delay or failure to deliver goods you have ordered or for any damage or defect to goods delivered that is caused by any event or circumstance beyond reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or any other natural disaster or accident.

By accessing this Site, each user also agrees not to use the site to post or transmit any offensive, harmful, unlawful, threatening, libellous, defamatory, obscene, abusive, hateful, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law.

RETURN POLICY

ONLINE STORE*

YOU CAN DEPEND ON US. OUR PRODUCTS. OUR SERVICES. OUR PEOPLE

We hope you’ll love your new furniture products, but in the unlikely event that you received a faulty product here’s how we can help:

Your purchase is covered under direct Manufacturer’s warranty for Asia Pacific. Luzzatti will handle the customer claim directly with the Manufacturers on the particular defect or damage & repair or replace defective or damaged products after the inspection approval from our installation team.

If a Product is defective in materials or workmanship, the specified product manufacturer will repair or replace the affected product at no charge or refund the purchased product price for the affected product if repair or replacement is not commercially practicable or cannot be timely made.

WHAT YOU CAN EXPECT

You may either contact us via email (info@luzzatti.in). Our customer care team will be in touch within 2-3 working days to schedule inspection. To facilitate repair service for items purchased via our online store, please keep your original email confirmation and invoice as proof of purchase.

 

ORDER CHANGES AND CANCELLATIONS

To ship in a timely manner, we start producing your order right after we receive it. Once your order is placed online, you will be unable to change or cancel your order within 24 hours of the order confirmation.

 

RECEIVED WRONG PRODUCT

If you believe you received the wrong product after reviewing the purchase copy, please contact customer service within 24 hours of receiving the product.

***All specifications subject to change without notice

PRIVACY POLICY

CHILDREN’S PRIVACY

Our Website does not knowingly intend to collect personal information from children under 13 years of age. If you are under 13, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We may collect several types of information from and about users of our Website, including information: (a) by which you may be personally identified and that you will provide on a voluntary basis, such as name, postal address, e-mail address, telephone number or any other information that can be used to identify, describe, locate or contact you online or offline (“personal information”) to provide you information on our products and services; (b) that is about you but individually does not identify you, such as the contents of your comments and postings on the Website; and/or (c) about your internet connection, the equipment you use to access our Website and usage details to improve your access and visit of our Website.

We collect this information: (a) directly from you when you provide it to us; and/or (b) automatically as you navigate through the site, including usage details, IP addresses and information collected through cookies.

INFORMATION YOU PROVIDE TO US

The information you provide directly to us on or through our Website may include: (a) information provided at the time of registering to use our Website or when requesting further services; (b) records and copies of your correspondence (including e-mail addresses), if you contact us; (c) your responses to surveys that we might ask you to complete for research purposes; (d) your search queries on the Website; and/or (e) details of transactions you carry out through our Website and their fulfillment.

INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES

As you navigate through and interact with our website, we may use automatic data collection technologies to collect information about your equipment, browsing actions and patterns, including: (a) details of your visits to our website and other communication data and the resources that you access and use on the Website; and (b) information about your computer and internet connection, including your IP address, operating system and browser type. Other parties such as third-party advertising partners and analytics providers may collect and use such data to serve tailored ads to your device. For more information about third-party interest-based online/behavioural advertising (and opting out of such use), see “Tracking Technologies and Advertising” set out later in this policy.

The information we collect automatically is statistical data and does not include direct personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our website and to deliver a better and more personalized service, including by enabling us to store information about your preferences, allowing us to customize our website according to your individual interests and recognize you when you return to our website.

The technologies we use for this automatic data collection may include:

  • COOKIES (OR BROWSER COOKIES). A cookie is a small file stored on your computer’s hard drive, mobile phone, or other device. Cookies do not damage your device. You may refuse to accept browser cookies by activating the appropriate setting on your browser or on the banner appearing in the first page of the Website. However, if you select this setting, you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.
  • FLASH COOKIES. Certain features of our website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices about How We Use and Disclose Your Information set out later in this policy.

To comply with current legislation, we need to ask for your consent to set the performance cookies described above. When you arrive on our website a pop-up message will appear asking for your consent to place cookies on your device. Once your consent has been provided, this message will not appear again when you revisit. If you, or another user of your computer, wish to withdraw your consent at any time, you can do so by altering your browser settings or consulting the menu available in the cookies banner.

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information for the following purposes: (a) to present our website and its contents to you; (b) to provide you with information, products or services that you request from us; (c) to analyse and improve our products and services; and (d) to market Steelcase products and services.

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction under the conditions set forth in this section.

We may disclose for the purposes described above, personal information that we collect or you provide as set out in this privacy policy: (a) to our subsidiaries and affiliates; (b) to contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them; and (c) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.

We may also disclose your personal information: (a) to comply with any court order, law or legal process, including to respond to any government or regulatory request; and (b) to enforce or apply our and other agreements.

 

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

TRACKING TECHNOLOGIES AND ADVERTISING. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

PROMOTIONAL OFFERS FROM THE COMPANY. If you do not wish to have your contact information used by the Company to promote our products or services, you can opt-out by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an e-mail stating your request using the. If we have sent you a promotional e-mail, you may click on the opt-out option included in the email and thus send us a return e-mail asking to be omitted from future e-mail distributions. This opt-out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

ACCESSING AND CORRECTING YOUR INFORMATION

You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an e-mail using the to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the e-mail address specified in your account, and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our website and this privacy policy to check for any changes.

CONTACT INFORMATION

To ask questions or comment about this privacy policy and our privacy practices, contact us using our Contact Us form, or send an email to info@luzzatti.in