Frequently asked Questions

What do I need to do to return a product?

Return is only applicable for the item delivered in damaged ,incomplete or wrong finishes.

To initiate a return online through My Account:

Please send us 2 images (one of damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the”Support” Section

  • Log in to your Account.
  • Go to My Orders.
  • Click on RETURN ITEM for the product you wish to return.
  • Select a reason for return.
  • Upload supporting image of product and hit ‘Return Item.
  • Our Representative will call you within 48hrs.

Note: You may not be able to submit Return Request if the delivery status is not updated (if the delivery is recently done) or you are trying to submit a request after 7 Days from the receipt of the product.

I am not registered user. What do I need to do to return a product?

If you are not a registered user and bought a product as a guest user on luzzatti.in, you can email us on info@luzzatti.in or contact our Customer Service team between 10AM – 4PM. (Monday–Friday)

Instead of Refund for a product, can you send me a replacement or can I exchange the product?

Due to logistic reasons, we do not offer exchange/replacement of orders.

What is your cancellation policy?

You may choose to cancel one or more items in your order before it is shipped, from your “My Orders” section, by clicking on the “Cancel” button within 24Hours from the order confirmation date. A cancellation fee of 2.5% will be levied on the total paid amount at the time of processing refund for the submitted request. If you are a guest user, Please give us a call between 10AM – 4PM (Monday to Friday)

Why did Luzzatti cancel my confirmed order?

The product is discontinued.

Our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances.

How do I know if an item can be delivered to my location?

Enter your delivery pin code on the item page to know whether it can be delivered to your address.

How do I check the estimated delivery date for an item?

Enter your delivery pin code on the item page to know the estimated delivery date for it.

Why does the promised Delivery date vary from one item to the other?

We do not keep stocks for any of our products. We manufacture the products based on Customer orders only. Luzzatti production partners are spread across the country. The delivery time for an item is determined by various factors including the kind of product (standard product or made, to-order), location from where the item is procured, and logistic network available at your location. Hence, the delivery dates may vary from one item to the other.

Why is an item not available for shipping to my location?

Non-availability of a reliable shipping partner for your location.

Can you deliver my item faster than mentioned on the order page?

The delivery time for a product is determined by various factors including the kind of product (standard product or made, to-order), location from where product is procured and logistic network available in your location. We always try to procure the item and deliver it as soon as possible.

Do you ship internationally?

As of now, Luzzatti doesn’t ship items outside of Kerala. However Luzzatti does allow you to make purchases for your loved ones in Kerala from anywhere in the world by using your international credit or debit cards issued in India. You need to ensure that the Shipping Address is in Kerala.

Can Luzzatti send the order without an invoice?

Unfortunately, we cannot ship any product without an invoice. To comply with the rules governing the movement of goods in India, and due to tax and regulatory reasons all shipments have to be accompanied with an invoice.

Is it safe to use my credit card or provide bank details on Luzzatti?

Yes, it is completely safe to pay on Luzzatti using your credit card, debit card or through a bank transfer.

We follow RBI guidelines for online payments including using ‘MasterCard 3D Secure’ PIN and ‘Verified by VISA’ PIN. Luzzatti is a PCI DSS compliant ecommerce company and does not store any customer credit card or financial information on its servers. All transactions are processed through secure bank servers, which are PCI DSS- II compliant thereby, providing the highest level of security while processing your online payments.

How safe is providing the personal information like address, contact details etc. to Luzzatti?

Your personal information is absolutely safe with us.

We keep your information encrypted on our servers and never share it with any third party. Your personal information is only used to contact you regarding your order, to deliver your products and to send communication that you may have opted to receive.

Does your site use a secure connection for sensitive information?

Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. You will see “https” in the URL (like https://www.luzzattidesigns.in) that indicates the use of SSL.